Contact Us

business hours

Mon-Fri 10:30-18:00 (excluding Sundays and holidays)
Saturday: Shortened working hours

*We may respond outside of the above business hours due to overtime.


*Please provide as much detailed information as possible regarding your inquiry in order to ensure a smooth response.

*Please check your email reception settings as emails may not be delivered to some email addresses (,

*If you are using the recommended settings for au's spam filter, this may be because the email is being identified as spam. In order to be able to receive emails, please set up your "receiving list" and make sure "always receive" is checked.

*In order to efficiently manage your inquiries and avoid duplicate responses, we recommend that you use only one contact method.

*Inquiries made through LINE can be handled more quickly. We especially recommend using LINE for customers in a hurry.

*For corporate customers, we recommend using email in order to keep a record of important communications and to allow for the sharing of information with third parties.

*Please feel free to ask us any questions regarding products or confirming your order.

We value our customers' opinions. Please feel free to contact us with any inquiries, no matter how trivial. We look forward to hearing from you.