Terms of service

This Terms of Use (hereinafter referred to as "this Agreement") establishes the terms and conditions for the use of the services (hereinafter referred to as "the Services") provided by DECOHUB Co., Ltd. (hereinafter referred to as "the Company") through this website. By using the Services, all users are expected to comply with this Agreement.

■Article 1 - Application of the Terms

When using this site or the services provided, users are required to agree to these terms and conditions. By using this site or the services, users are deemed to have agreed to these terms and conditions, so please read them carefully.

The company may add, modify, suspend, or delete these terms and conditions, as well as the content of this site (including links to other websites) and addresses (URLs), as necessary.

The company shall not be held responsible for any damages incurred by users or third parties due to such additions, modifications, suspensions, or deletions.

■Article 2 - Definitions

The definitions of terms used in these terms and conditions are as follows:

• Customer: Refers to the users of the services provided by the company.
• Product: Refers to the products, materials, processed items, and optional services sold by the company.

■Article 3 - Information to Customers

Information to customers from the company will be provided through the company's website, mobile site, email, telephone, fax, postal mail, or any other method deemed appropriate by the company.

The company may use email, fax, telephone, or postal mail to provide customers with information about new products, services, and more, if the customer desires. However, there are cases where the following types of communication may be sent to the customer even if they do not wish to receive such notifications:

• Important notifications related to this site.
• Important notifications related to products purchased by the customer.

■Article 4 - Changes to Customer Information

In the event of any changes to the customer information provided when using the services, customers are required to promptly contact us at cs@lduvin.jp.

If notification of changes as stated in the preceding clause is not made and as a result, shipped products are delayed or not received, the products will be considered to have arrived at the customer at the time they would have arrived under normal circumstances.

The company assumes no responsibility for any disadvantages incurred by customers due to the registration of incorrect or false information. Furthermore, if the company incurs damages as a result, the customer is obligated to compensate for these damages.

■Article 5 - Quotation Request 

Customers can request quotations for products, make inquiries, and seek advice through designated forms, or by inputting necessary information and sending it to the company via phone, email, or fax.

In cases where the company is unable to provide a response based on the content of the quotation request, the company may decline to provide a quotation response, and customers should be aware of this possibility.

Due to fluid inventory status and changes in factory operations, the contents of quotations may be subject to change.

■Article 6 - Formation of Contract

Customers can place an order based on the content of the quotation issued by the company in accordance with Article 5, through the prescribed procedures. Once the company accepts the order and provides confirmation of order acceptance to the customer via fax or email, a sales contract (hereinafter referred to as the "Contract") based on the content of this agreement is established between the customer and the company. The customer acknowledges and agrees in advance to this. If accurate information necessary for the production or arrangement of products cannot be obtained during the process, the company may cancel the contract even after its formation.

Minor users can only enter into a sales contract with the business company that operates each shop through the use of this service, provided they have obtained the consent of their legal guardian.

However, if the company provides a declaration indicating that it cannot accept the order to the customer after accepting the order for some reason, the sales contract shall not be formed.

■Article 7 - Payment Methods and Payment Conditions

Payment methods available include bank transfer, credit card, and deferred payment. In the case of bank transfer or credit card payment, after confirming the payment from the customer, the company will provide order acceptance notification, and the contract will be deemed established. However, if there is fraudulent or inappropriate activity related to the use of this service, or if there is a communication from the credit card company designated by the user indicating credit default, etc., the company may cancel or terminate the sales contract, suspend performance, or take other appropriate measures.

For bank transfers, the customer is responsible for the transfer fee. For customers wishing to use deferred payment, the company will conduct a review in accordance with its regulations. The customer acknowledges in advance that the review may result in refusal.

Customers using deferred payment will generally settle their payments by the end of the delivery month and via bank transfer at the end of the following month. (However, this may not apply to conditions individually agreed upon at the time of contract formation.) Payment by promissory note or check is not accepted.

■Article 8 - Products

Please understand the potential for variations and discrepancies in the products. Since the products are handcrafted in factories, slight individual differences may occur. These are considered beyond the responsibility of the company and are not eligible for returns or exchanges. Sales are considered final.

Customers acknowledge in advance that services, product images, specifications, etc., displayed on this site may be changed or discontinued without notice.

Due to the nature of the products, they may undergo stretching, shrinking, color changes, etc., based on the environment, climate, and storage methods. The estimated service life provided on the site is only a rough guideline and not guaranteed. The service life may vary depending on the environment, climate, and processing methods used.

■Article 9  - Product Returns and Exchanges

After the contract is established based on Article 6, due to the nature of the products, returns and exchanges of products due to customer convenience cannot be accepted.

Upon receiving the products, customers must promptly inspect them for defects, malfunctions, or flaws. If any of these issues are present, customers must immediately contact the company.

The company will accept returns of products only in cases where defects, malfunctions, or flaws are the reason, and only for products received within 3 days after arrival.

In investigating the causes of defects, malfunctions, or flaws, customers are expected to cooperate in good faith. In the event that damages occur to the customer due to product returns or exchanges, the company's liability for compensation is limited to the sales price of the product itself, up to the limit of the product's individual selling price, for damages that have a direct and causal relationship with the said defects, malfunctions, or flaws.

Please note that the company cannot assume responsibility for any business-related damages (lost profits), and customers are advised to acknowledge this in advance.

■Article 10 - Delivery and Shipment

Products will be shipped in the order of completion of shipping preparations to the delivery address specified by the customer. However, the estimated shipping date or delivery date communicated to the customer by the company via email or other means is only an approximation. Customers are advised to acknowledge in advance that this date may vary due to factors such as product availability, inventory status, work progress, and other reasons.

Completion of delivery is deemed to have occurred when the product is delivered or delivered to the delivery address specified by the customer. Delivery destinations are limited to within Japan. Additionally, there are certain areas where delivery is not possible. In case of delivery delays caused by unforeseeable circumstances, including delivery company issues or adverse weather conditions, the company shall not be held responsible for any resulting non-performance liabilities.

■Article 11 - Regarding Example Photos

Delivery photos and installation information provided by customers can be freely and without charge used by the company (including reproduction, public transmission, transfer, adaptation, and translation, among others, but not limited to these).

If portraits are included in on-site photos, it is deemed that consent has been obtained for the use of such portraits, and the images may be used without mosaic processing, etc. If consent is not given, please ensure that portraits are not included in the on-site photos.

Nameplates and vehicle license plates will undergo image processing by the company. Additionally, other adjustments or modifications may be made to the images as necessary.

Customers agree not to exercise moral rights against the company and those inheriting or licensed by the company.

■Article 12 - Handling of Personal Information

The company handles customers' information such as name, address, phone number, fax number, email address, transaction history with the company, etc. (collectively referred to as "Personal Information") in accordance with the following provisions.

Please note that information related to credit card use, in cases where customers use credit cards, is obtained by the credit card settlement agency, Veritrans Co., Ltd. (referred to as the "Settlement Agency"), and the company does not acquire or store such information.

For further details, please refer to the "Handling of Personal Information" in the Privacy Policy.

■Article 13 - Interruption or Suspension of the Service

In the event of any of the following circumstances, the company may, at its sole discretion, temporarily interrupt or suspend all or part of the service without prior notice to the users:

• Regular or urgent maintenance, inspection, or updates of equipment and systems for the service.
• Natural disasters such as fire, power outage, or other force majeure situations that make it difficult to provide the service.
•  Other operational or technical reasons, or unforeseen circumstances, which the company deems require temporary interruption or suspension of the service.

The company shall not be held liable for any disadvantages or damages suffered by users or third parties as a result of the occurrence of temporary interruption or suspension of the service, regardless of the reasons.

■Article 14 - Cookies

For the purpose of enabling users to conveniently view the company's operated website when visited multiple times, the company may send data called "cookies" to the user's computer to identify it and store it on the hard disk.

The company will match the acquired cookies with user information and use them within the scope of achieving the company's intended purposes. Users can change the settings of their internet browsing software (browser) to refuse receipt of cookies sent from the company's operated website. However, please note that this may result in the inability to use the services on the company's operated website or this website properly.

■Article 15 - Communication Security

To protect personal information, the company uses SSL/TLS encryption technology to ensure security. However, the security is not guaranteed by the company, and in the event of accidents such as data leaks, the company shall not be held responsible. However, this exemption does not apply if such an accident is caused intentionally or negligently by the company.

■Article 16 - Prohibition of Unauthorized Reproduction

Customers confirm that copyrights, intellectual property rights, and portrait rights of all content including product images and emblems published on this site belong to the company or third parties who own the rights to such content. Customers shall not engage in any acts that infringe upon the rights, including reproduction, reproduction, or other actions without the company's prior consent.

In case of violation of the preceding paragraph by customers, the company may demand the cessation of such actions and seek compensation for any damages suffered by the company.

■Article 17 - Prohibited Activities

Customers shall not engage in any of the following acts when using the service:

•  Transmit or register false information when registering information on the site.
• Impede the operation of the site.
• Engage in acts contrary to public order and morals or good faith.
• Reuse the services and products provided by the company for profit purposes.
•  Engage in acts that violate laws, regulations, ordinances, notices, guidelines, judgments, orders, other terms and conditions, individual agreements, shop usage rules, rules, and help, or acts that could lead to such violations.
• Repeatedly reject product acceptance or terminate contracts without justifiable reasons.
• Engage in unauthorized use of credit cards to use the site and various shops.
• Engage in acts that infringe upon the rights of other customers, third parties, or the company, or engage in acts that cause annoyance, disadvantage, or damage or could lead to such acts.
• Engage in unauthorized alteration or deletion of information accumulated on the company's server.
• Engage in acts that burden the company's server or transmit or post harmful computer programs such as viruses or other acts that interfere with the company's network and system or could lead to such acts.
• Engage in any other acts that the company deems inappropriate or improper.

■Article 18 - Prohibition of Use by Antisocial Forces

Individuals falling under any of the following categories are prohibited from using the service:

•  Antisocial forces, including organized crime groups, gang members, gang associates, gang-related companies, racketeers engaged in social movements, special intelligence violence groups, or others similar to these (hereinafter referred to as "Antisocial Forces").
• Individuals who have been part of antisocial forces in the past five years.
• (3) Individuals whose management is dominated or influenced by individuals closely associated with antisocial forces.
• Individuals who use or provide funds or benefits to antisocial forces.
• Individuals with relationships that should be socially condemned, etc., with antisocial forces. Those who use the service

The following acts are prohibited when using the service:

• Violent demands.
• Unreasonable demands beyond legal responsibility.
• Coercive language or actions, or the use of violence, regarding transactions.
• Spreading false rumors, using deception or intimidation to damage the reputation of the company or third parties, or interfering with the business of the company or third parties.
• Other acts equivalent to the above items.

■Article 19 - Severability

Even if any provision or part of a provision of this Agreement is deemed invalid or unenforceable under the Consumer Contract Act or any other applicable law, the remaining provisions of this Agreement and the remaining part of the provision deemed invalid or unenforceable shall continue to be fully effective.

■Article 20 - Governing Law

The formation, effectiveness, performance, and interpretation of this Agreement shall be governed by the laws of Japan.

■Article 21 - Agreed Jurisdiction

In the event of a dispute related to this Agreement, the exclusive agreed jurisdiction court of first instance shall be the district court having jurisdiction over the location of the company's headquarters.

Enacted on: October 31, 2021.