Legal notice
■Brand Name
LDUVIN
■Official Importer:
DECOHUB Co., Ltd.
■CEO:
Li Jiaqi (Minami Takemori)
■Location:
1-13-4 Umeda, Adachi-ku, Tokyo, Japan
■Payment Methods
・Credit Cards (Mastercard, Visa, JCB, American Express)
・Digital Wallets (Google Pay, Apple Pay, Pay Pay, LINE Pay, Merpay)
・Convenience Store Payment (Familymart, Lawson, Ministop, DailyYamazaki)
・Bank Transfer
- GMO Aozora Net Bank
・Account: 1222148
・Name: DECOHUB (DO)
- ②AdachiSeiwa Shinkin Bank
・Central Bank (Branch Code: 021)
・Account: 1276934
・Name: DECOHUB (DO)
※Please note that certain credit cards may not be accepted.
※For convenience store or bank transfer payments, if your payment is not confirmed within 2 days, the order will be automatically canceled.
※Convenience store payment and bank transfer may incur fees, which will be borne by the customer.
※Cash on delivery is not available.
■Delivery Period
・The delivery process takes approximately 2 to 14 business days after completing the purchase procedure.
※Please note completion of the purchase means payment confirmation date, not the order date.
※Please be aware that we do not provide package shipping during holidays or weekends.
・Delivery times are estimates. While we aim to deliver within the specified time frame, delays due to international shipping are possible.
・Due to the impact of the COVID-19 pandemic, there have been reductions in flights and changes in production policies. As a result, delivery times to Japan are longer than usual. We're now working to optimize delivery routes and reduce delivery times. Thank you for your patience.
・Delivery dates and times may change due to real transportation conditions or Extreme weather.
■Contact Information
・Customer Support Team
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Email: cs@lduvin.jp
Official LINE: Click here
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・Tokyo Office Administration Department
Phone Number: 03-6265-1906 (For administrative use only)
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※Due to the COVID-19 pandemic, we have temporarily suspended our customer support phone line as part of our staff's modified work schedule. For inquiries regarding inventory status, delivery time, product information, any requests related to orders, we are unable to provide responses over the phone. Please contact us through Email or LINE. Thank you for your understanding.
Customer Support Hours:10:30 AM - 6:00 PM (GMT+9) Mon. ~ Sat.
(Excluding holidays)
■Return and Exchange Policy
We take full responsibility for addressing initial defective products or cases where the delivered item differs from the order.
Please feel free to contact us through Email or LINE if you meet any problems.
