FAQ

Yes, if there is a quality problem, we will always take responsibility for the replacement or return procedure.
Please check here for details.
If the product is found to be damaged or soiled in multiple places at the time of delivery, it will be considered an initial defective product. If more than 3 days have passed since the product arrived, it will not be recognized as an initial defective product, so we recommend that you check the contents when the product arrives.

*Please note that if you receive an initial defective product or a product that is different from your order , we may only replace the damaged parts depending on the damage situation.

Delivery will take approximately 7 to 15 business days from the date of payment confirmation.

* After the purchase procedure is completed = the payment confirmation date, not the order date.

*Based on business days, we do not carry out backorders or deliveries on Saturdays, Sundays, and holidays.

* Recently, due to the influence of the new coronavirus, lockdown policies have been implemented at overseas production bases, so there are cases where the delivery date exceeds 15 business days.

Credit card (Mastercard, Visa, JCB, American Express)

Electronic money (LINE Pay, PayPay, Merpay, Google Pay, Apple Pay)
Convenience store payment (Familymart, Lawson, Ministop, DailyYamazaki)

Bank transfer (Please contact cs@lduvin.jp for transfer account information.)



*Some credit cards may not be supported.
*I'm very sorry, but cash on delivery is not supported.

We accept orders 24 hours a day.
Please make inquiries to the store during the following hours.

Business days 10:30-18:00

*We are closed on Sundays and public holidays.

Yes, you can click this link to transition to the official LINE. Please use it.

■Business hours: Mon-Sat 10:30-18:00 (excluding Sundays and holidays)
* We may be able to respond outside the above business hours due to overtime work.

For inquiries by email, please contact cs@lduvin.jp .

※Note※
There have been many cases of customers using ezweb.ne.jp email addresses not receiving emails even though they have been sent. If you are using the recommended setting of au's spam filter, the email may be judged as spam. Please be sure to check the "Receive" box.

■Business hours: Mon-Sat 10:30-18:00 (excluding Sundays and holidays)
* We may be able to respond outside the above business hours due to overtime work.

It is a limited liability company registered with the National Tax Agency of Japan, and you can check company information on the National Tax Agency website.

Our corporate number registered with the National Tax Agency is as follows.
[8011803004906]

You can check the corporate information from the link below.
https://www.houjin-bangou.nta.go.jp/henkorireki-johoto.html?selHouzinNo=8011803004906

Although it is basic, in the unlikely event that the initial defective product or the size does not fit, we will exchange the same product or refund, so please rest assured.

In some cases, the automatic email may not have been delivered due to an incorrect address registered by the customer, reception rejection settings, automatic sorting settings, etc. Please confirm the above and confirm that the email address you entered is correct.
In addition, there is a possibility that the e-mail will be automatically sorted into the spam folder by security software or e-mail filtering software. Please also check your spam folder.
If you do not receive an e-mail, or if you cannot view your order history, we will check the status of your order, so please contact us by e-mail .

Please note that if the product is returned to us due to reasons such as long-term absence, refusal to receive, or unknown address, we will not be able to issue a refund as the claim has already been confirmed.
*Please note that the shipping fee for re-shipping will be cash on delivery.

Due to the fact that we ship from overseas, the full name is always required when passing through customs.
Since we will bear the customs fees, it is necessary to inform the post office of the owner information using our trade name, not your name .

*Owner: [Deco Hub LLC]

Please be aware that if you receive the package under the name of the customer, the post office may reject the delivery or the customer may be responsible for customs fees.

ナンバーロックには鍵が配置しておりません。暗証番号でナンバーロックを解除して頂きます。鍵かけ部位は、通関検査の為に設定している鍵穴です。
通関先のスタッフより専用の鍵しか開けられないので、ご安心くださいませ。

ナンバーロックの設定方法について、SUPPORTまでご確認の程お願い致します。